CCTV Operator

Stoke‑on‑Trent City Council

Directorate: Housing, Regeneration and Operations

Section: City Compliance and Security

Location: Steel House

Grade: Level 5

Salary: £26,403 – £28,598 per annum

Hours: Rotating 3‑shift pattern (6am‑2pm, 2pm‑10pm, 10pm‑6am) Monday‑Sunday; average 37 hours per week over a 10‑week pattern.

Open to Internal and External applicants.

We are a city of strengths, with a proud heritage and bright future. Working for Stoke‑on‑Trent City Council is more than just a job; it’s about making, protecting and improving services for the local population, reducing inequalities and supporting independence for residents who live and work in the city. We look for people of the highest calibre to help us deliver our vision.

The Council’s diverse workforce is its greatest asset. Our 4,600 employees bring the skills, knowledge and experience needed to deliver high‑quality services that residents rely on.

CCTV Operators work in a team that monitors cameras across the city 24/7/365. The CCTV Control Room monitors cameras and alarms, which can be intense and demanding. The role involves working with partner agencies and other internal teams to ensure the safety and protection of residents, visitors and council assets.

• Monitoring cameras and alarms proactively to assist in the prevention and detection of crime.
• Producing evidence and material to assist in the prosecution of offenders.
• Dealing with members of the public via telephone or intercoms.
• Using radios and other communication devices to liaise with partner agencies to deter and detect criminal behaviour, making the city as safe and secure as possible.
• Managing keys and alarm activations and liaising with security personnel.

• Good and clear communication skills.
• Good observational skills.
• Experience working within the CCTV industry and with video management systems/platforms.
• Ability to work unsupervised.
• Ability to deal with conflicting demands.

• A competitive salary based on your skills, experience and talent.
• An excellent local‑authority benefits pension scheme.
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.

• Right to work in the UK.
• Proof of address.
• Satisfactory references.
• Occupational Health clearance.
• Evidence of professional qualifications or registrations.
• DBS check at the appropriate level (if applicable for the role).

At Stoke‑on‑Trent City Council, we believe our strength comes from the diversity of our community. We want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from under‑represented or marginalised backgrounds, may hesitate to apply if they do not meet all listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply.

We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves and can succeed together.