Customer Engineer

Position: CUSTOMER ENGINEER
This dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Atmus' products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers' products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Education, Licenses,

Certifications:

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Prior entry level engineering equivalent work experience in a relevant discipline area is required. Knowledge of MS Office tools is preferred

Base salary range: $76,554 to $85,059/year.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, other personal and professional benefits.

Atmus and E-verify

At Atmus, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Key Responsibilities:

Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.

Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools required to support the processes and enable high quality decision making.

Obtains input and negotiates with Subject Matter Experts and Product Development Teams and delivers product data and installation requirements to Application Engineers and OEMs.

Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.

Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests

Applies in-depth product, application and market knowledge to support Original Equipment Manufacturer product selection and equipment design

Translates customer needs and "voice of the customer" into functional product requirements

Serves as customer/market advocate inside Atmus during participation in new product development programs, design reviews and product change request processes

Ensures products are applied and installed correctly to meet customer system requirements and environments

Assures installation quality by validating prototype machine performance and ensuring installations meet Atmus requirements

Owns problem resolution for moderately complex components, products, systems, subsystems or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.

Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

Involves minimal direct management of people but could involve the coordination and direction of work amongst technicians and/or temporary student employees.