Customer Service Representative( Overnight

Job Details

Job Location:

L093 Stow - Stow, OH 44221

Full‑Time:
Starting at $12 per hour. Overnight position 4-5 days per week, 30+ hours per week.

Additional $1 per hour for the overnight shift.

Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.

• Growth Opportunities: over 90% of our management team started as an entry‑level team member.
• Competitive pay and schedule with hourly increases at 180 days, 1 year, and every 6 months thereafter.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• 401(k) Retirement Fund with employer match up to 4%.
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short‑Term Disability 100% Company Paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgment‑Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized, and safe club environment.

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling, and crouching during shift.
• Continual reaching with hands, fingers, and arms during shift.