IT & Operations Coordinator

At ENCON Heating & A/C, we don’t just install and service HVAC systems— we build systems and processes that drive a high‑performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

• 50% AI Tools and Automation
• 30% System Administration
• 20% Reporting and Documentation

• Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff.
• Translate operational pain points into working prototypes—not decks, actual tools.
• Identify automation opportunities by spending time with each team.
• Document tools so non‑technical staff can use and maintain them.

• System reconciliation—identify mismatches and maintain data accuracy.
• Manage Service Titan users: onboarding, roles, permissions, and settings.
• Administer company cell phones—setup, assignments, and troubleshooting.
• Monitor and triage MSP helpdesk tickets—track open issues, follow up on resolution timelines, and elevate when needed.
• Support testing and rollout of system updates and integrations.

• Build and maintain Excel and Power BI reports for leadership.
• Validate and clean data across systems; document SOPs as they evolve.
• Work directly with dispatchers, techs, and managers on real‑world workflow problems.

• Hands‑on experience with Python, SQL, or similar—enough to build and maintain simple tools.
• Active AI tool user (ChatGPT, Claude, Copilot, etc.)—not just awareness, actual workflow integration.
• Sharp attention to detail—you catch the mismatch before it causes a problem.
• Clear communicator across technical and non‑technical audiences.
• Self‑directed—you can be handed a problem with no playbook and figure it out.
• Proficient in Excel; willing to learn Power BI.

• Service Titan or similar field service platform experience.
• Salesforce or CRM familiarity.
• Built internal tools, automations, or micro apps—side projects count.
• REST APIs, Power Automate, or Zapier exposure.
• Mobile device or IT asset administration experience.

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• Encon is a drug‑free workplace and requires post‑offer pre‑employment drug testing.

Salary: $28–$30 per hour, quarterly discretionary bonuses, and full benefits/PTO.

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE

#EN