Warranty Supervisor of AMER

** _Are you ready for what's next?_*
* _Come explore opportunities within Brunswick, a global marine leader  ( mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._

** Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:*
* Position Overview:

As part of the talented Navico Group Warranty team, you will have responsibility for the warranty agents across Navico Group spanning 3 Business Unit Teams.  The Warranty Supervisor provides managerial and professional expertise for a wide range of Warranty issues. The Warranty Supervisor oversees the daily activities and sets priorities for a group of Warranty personnel that ensure best in class service to both external and internal Customers.

This position reports to Navico Group America's Warranty Manager of AMER.

** At Brunswick, we have passion for our work and a distinct ability to deliver.*
* Essential Functions:

+ Supervise daily warranty operations, including claim intake, validation, and resolution

+ Provide leadership, coaching, and professional development for a team of warranty specialists

+ Ensure compliance with company warranty policies and procedures

+ Partner with engineering, quality, and product teams to address root causes of defects

+ Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction

+ Manage escalated warranty cases and ensure timely resolution

+ Support continuous improvement initiatives and process optimization

+ Maintain accurate records and reporting for internal and external stakeholders

+ Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best course of action.

+ Handle internal or external customer requests as needed, during times of significant volume to help the team achieve their performance goals

+ Perform quarterly and annual personnel reviews

** Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.*
* Required Qualifications:

+ Associates degree, equivalent Certifications, or related field (or equivalent experience)

+ 3-5+ years of experience in warranty, customer service, or after-sales support

+ Previous supervisory or team leadership experience preferred

+ Strong analytical and problem-solving skills

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint)

+ CRM and ERP experience (Oracle and Sales Force Preferred)

Preferred Qualifications:

+ Excellent communication and interpersonal abilities

+ Background in marine, electronics, or manufacturing industries

+ Familiarity with warranty systems and RMA processes

+ Strong interpersonal and communication skills

+ Experience working in a fast-paced, customer-focused environment

+

Experience with ERP/CRM systems (e.g., Oracle, Salesforce)

Working Conditions:

+ Primarily based in a professional office environment with regular cross-functional interaction, may require prolonged sitting at a desk

+ Standard business hours with flexibility required during peak periods or escalated situations

+ This role will follow a hybrid schedule, working onsite three days per week and remotely for two days

+ Occasional time spent in warehouse or service/repair areas to inspect returned products or review warranty claims

+ Fast-paced setting with multiple priorities requiring strong organization and decision-making

+ Navico Group promotes a" dress for your day" dress code which may include casual, business casual or business professional attire

+ Occasional travel for training, site visits, or cross-functional collaboration, up to 20%

The hiring range for this position is $62,800 - $90,500 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation…