Field Service Engineer

Job Description

As a Field Service Engineer, you will be the technical presence at customer sites, responsible for the installation, calibration, preventive maintenance, troubleshooting, and repair of precision vacuum platforms such as Spector IBD and related ion beam systems. These systems feature ion sources, optical monitoring systems, cryogenic and turbo‑molecular pumps, and sophisticated process control software. You will diagnose problems, implement fixes, and bring systems back to production readiness, often while the customer’s manufacturing team awaits your solution.

• Install, upgrade, calibrate, and qualify ion beam systems at customer sites, managing the process from delivery through acceptance testing to ensure systems meet performance specifications and customer production requirements.
• Diagnose and resolve complex system issues across mechanical, electrical, vacuum, and software subsystems using structured troubleshooting to identify root causes and implement lasting corrective actions.
• Perform preventive maintenance in accordance with established protocols, documenting system condition, component wear, and emerging risks to minimize unplanned downtime.
• Act as the on‑site technical lead for assigned customers, managing field activities, communicating status clearly, and prioritizing work streams in real time based on operational impact.
• Maintain detailed service documentation for every engagement, including diagnostics, root‑cause findings, actions taken, and parts utilized, providing critical data to improve system reliability across the installed base.
• Build strong, trust‑based relationships with customer engineering and maintenance teams, becoming a go‑to resource through technical expertise, reliability, and responsiveness.
• Provide technical guidance and mentorship to customer technicians and junior field service engineers, enhancing overall capability and consistency in system support.

• 2+ years of experience as a Field Service Engineer.
• Bachelor’s Degree in Engineering, Engineering Technology, or equivalent hands‑on experience, including military technical training.
• Knowledge of vacuum systems, electromechanical troubleshooting, root‑cause analysis, and semiconductor safety.
• Proficiency in electrical, mechanical, electronics, repair, customer service, preventive maintenance, and using hand tools.

• Experience with calibration, installation, assembly, and troubleshooting of vacuum platforms and turbo‑molecular pumps.

This is a permanent position based out of Sugar Land, TX.

Pay range: $60,000.00 - $83,000.00 per year.

Benefits include Medical, Dental, Vision, Employee Stock Purchase Plan (ESPP), 401(k) with company match, Holiday, Vacation, Sick Time, Flexible Spending Accounts (FSA), Commuter Benefits, Life and Accident Insurance, Disability Insurance, Tuition Reimbursement, Employee Assistance Program (EAP), Identity Theft Remediation, and Emergency Travel Assistance.

This is a fully onsite position in Sugar Land, TX.

This position is anticipated to close on June 5, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records will be considered for employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use AI to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.