Service Manager

Job Summary

Triad Machinery is currently seeking a Service Manager at our Sumner, WA facility. The Service Manager will work closely with the Sumner Branch Manager, parts personnel, and mechanics to create high quality and profitable service delivery to both external and internal customers. The Service Manager maintains the highest level of expertise within the Service Department to meet the needs of Triad Machinery, its dealers, and customers.

• Three to five years of heavy equipment dealership service management experience.
• Experience managing customer needs in a courteous and professional manner, and effectively processing customer questions, queries and problems directly and quickly.
• Mechanical experience preferred in heavy equipment, diesel engines, hydraulics, and electrical.
• Ability to reliably commute to the Triad Machinery branch in Sumner, WA.

• Manage Service Department to achieve budgeted sales and margins balanced with customer responsiveness and integrity.
• Communicate with other branch Service Managers regarding common service issues, sharing solutions, maximizing labor utilization, and continuously working to optimize and standardize service operations company-wide.
• Create and review all work orders to ensure complete and accurate descriptions of work performed, listed parts are accurate and complete, ascertain purchase orders, review WIP reports, and close jobs in a timely manner.
• Work with Manufacturers Product Support Representatives to submit timely warranty claims and negotiate where necessary.
• Responsible for receiving phone calls for incoming requests for service work and creating work schedules for shop and field mechanics.
• Adjust work schedules as required to accommodate changing priorities and required timelines.

Triad Machinery offers a generous benefit package. Full‑time employees (and their families) can elect to take our medical, dental, and vision insurance at a cost. The company’s 401(k) plan with matching, discretionary profit sharing, life insurance, vacation and sick leave, and eight paid holidays are available to those that qualify. Wages for this position are $90,000 to $100,000 annually.