Service Coordinator

What you will do

Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

• Competitive Salary:
  Reflecting your skills and experience
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme:
  Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts:
  High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development:
  Extensive growth and advancement opportunities

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

• Strong customer service skills
• Confident using computers and quick to learn new systems
• Organised, proactive, and comfortable picking up the phone

• Experience in scheduling, planning, or coordinating workloads
• Knowledge of the security or engineering industry