Security Operations Manager

AVERT Operations Manager

Key Responsibilities:

Lead and develop a 24/7 Incident monitoring team supporting regional operations
Drive performance through metrics, KPIs, and continuous improvement mechanisms
Ensure operational excellence across alarm monitoring, access control, and video surveillance
Own shift accountability, staffing models, and workforce planning
Act as escalation point for high-severity incidents impacting employees, facilities, or operations
Lead coordinated response efforts across multiple regions and stakeholders
Ensure clear, concise, and timely executive-level communications
Conduct post-incident reviews and drive corrective actions
Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters
Translate intelligence into actionable insights for business stakeholders
Partner with regional teams to assess and mitigate operational risk
Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams
Build relationships with external partners including law enforcement and emergency responders
Support executive protection and large-scale event security operations
Leverage technology and automation to improve response times and reduce risk
Drive standardization across global GSOC locations
Hire, coach, and develop security professionals at scale
Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results)
Lead through data, accountability, and continuous feedback

Basic Qualifications:

2+ years of experience in security operations, GSOC, or related field
2+ years of direct people management experience
Experience managing operations in a 24/7 environment
Strong analytical and problem-solving skills with a data-driven mindset
Proven ability to manage high-pressure incidents and make critical decisions

Preferred Qualifications:

Experience in a large-scale, global corporate environment
Familiarity with intelligence analysis and global risk monitoring

Experience with systems such as Lenel and incident management platforms
Associate’s degree or equivalent experience
Industry certifications (CPP, PSP, CISSP)

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.