Director of Customer Success Development

Lead customer success initiatives as the Director at Henry Schein One in Canada. Create and steer the newly formed customer support landscape, ensuring optimal engagement and retention.
In this dynamic role, you will spearhead the Customer Enablement, CSM, and Account Management teams. Your task is to develop foundational structures that enhance the post-sale experience for clients. This leadership position is perfect for those with experience in growth-focused or startup settings, eager to create impactful change in customer interaction.

Key Responsibilities:

• Lead the development of Customer Success teams

• Establish effective training and onboarding programs

• Oversee strategies for retention and account growth

• Create and implement playbooks for service excellence

• Serve as the primary voice of the customer for internal teams
Requirements:

• 7–10+ years in relevant customer-facing roles

• Proven success in leading customer success functions

• Strong grasp of retention and growth metrics

• Excellent leadership and mentoring abilities

• Background in healthcare industry beneficial
Drive transformative customer experiences with Henry Schein One, creating long-lasting client relationships.
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