Lead Customer Success at Henry Schein One

Shape the future of customer service as the Manager of Customer Success at Henry Schein One. This role focuses on building a high-performing team dedicated to customer satisfaction.
You will lead efforts to establish a comprehensive Customer Success approach within the company. Managing Customer Enablement, Customer Success Managers, and Account Managers, your goal is to create lasting customer loyalty and drive revenue through successful post-sale transitions. With a strong emphasis on building effective strategies from scratch, you'll ensure customers realize the full benefits of our software.

Key Responsibilities:

• Establish and lead the Customer Success organization

• Design effective CSM and Account Management strategies

• Coach teams towards achieving performance goals

• Create scalable processes for customer onboarding

• Drive customer retention, renewal, and expansion strategies
Requirements:

• 7–10+ years in Customer Success or related roles

• Proven experience in building Customer Success organizations

• Strong history with retention and expansion metrics

• Effective development of onboarding and customer health frameworks

• Excellent communication and leadership skills
Lead the charge in customer engagement and retention efforts at Henry Schein One.
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