Office Administrator Customer Service Focus

Position: Office Administrator with Customer Service Focus
Join the vibrant team at Trail Appliances as an Office Administrator, where your blend of customer service and administrative expertise will enhance client interactions. This dual-focused role emphasizes both service and support.
In this position, you will serve as the welcoming face of the showroom, interacting with customers and managing their inquiries effectively. Your administrative responsibilities will involve collecting payments and supporting showroom operations, requiring attention to detail and proficiency with computer applications. Excellent communication skills—both verbal and written—are essential for success.

Key Responsibilities:

• Provide top-tier service as primary customer contact

• Handle incoming calls and direct inquiries appropriately

• Assist with vital administrative tasks in the showroom

• Collaborate with sales and support for improved service

• Strive to personalize each customer experience
Requirements:

• Experience in customer service or administration

• Fast and accurate typing skills, minimum 40 wpm

• Strong Microsoft Office proficiency required

• Experience handling customer conflicts and escalations

• Must be willing to work occasional weekends
Leverage your customer service strengths as an Office Administrator with Trail Appliances and contribute to an exceptional customer journey.
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