Customer Care at Victaulic

Position: Customer Care Role at Victaulic
Join Victaulic as a Customer Care Representative in Surrey, BC, and enhance customer experiences through effective communication and order management. This full-time role requires dedication and a detail-oriented mindset.
You'll interact with customers via phone and email, assisting with order entry, inquiries, and stock checks. This position supports Victaulic’s commitment to high-quality service, where you will work alongside our supply chain and sales teams to exceed customer expectations in a fast-paced environment.

Key Responsibilities:

• Process orders efficiently in the BPCS (AS400) system

• Respond to customer inquiries in a timely manner

• Expedite sourcing to meet customer requests

• Deliver exceptional service to elevate customer experience

• Collaborate with various internal departments
Requirements:

• 3-5 years in customer service environments

• Outstanding written and oral communication skills

• Ability to manage deadlines and multiple priorities

• Strong interpersonal skills for relationship management

• Familiar with MS Office applications
Leverage your customer service skills to support Victaulic’s mission in Surrey.
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