Application Administrator, Temp

Application Administrator

This is a temporary, 3-month term position.

Under management supervision, the Application Administrator is responsible for providing support to critical applications. In this position, you will be accountable for all aspects of the Microsoft Office 365 tenant and the on-premises SharePoint environment. This position is also responsible for operational security within O365 and user access to resources, as well as data governance on O365 resources. The role interacts with multiple stakeholders and various groups within the credit union;

the Application Administrator must have strong networking capabilities, communication and analytical skills. The role works with the Senior Network Administrator in the development of policies and procedures, analyzing current systems, and handling any and all application related requirements efficiently. The Application Administrator is responsible for watching technology trends and making specific recommendations on technology adoption.

• Evaluate documented resolutions and analyze trends to prevent recurring issues
• Assist in software releases and rollouts
• Initiate and drive documentation detailing process, requirements and solutions
• Escalate incidents with accurate documentation to the appropriate technician or vendor when required
• Record, track and document the service desk incident-solving procedure, including all decisions and actions taken, through to final resolution
• Use remote tools and diagnostic utilities to aid in troubleshooting
• Research solutions through internal and external knowledge bases as needed
• Contribute to the technician knowledge base and training as needed
• Provide suggestions for continual improvement

• Maintain and be responsible for all aspects of the Microsoft Office 365 tenant and on-premises SharePoint environment
• Ensure applications are kept up to date with vendor patches and version updates
• Maintain operational security within O365 and user access to resources
• Maintain data governance on O365 resources
• Ensure specialized system software is kept up to date with vendor patches and version updates
• Maintain a schedule of backups to ensure all important data is recoverable for an appropriate period
• Periodically test backups to ensure they are readable
• Perform advanced diagnostics during emergency situations and be available to work flexible hours and overtime when necessary
• Maintain documentation regarding configurations, operations and diagnostic procedures for all system platforms including the Microsoft platform
• Participate in defining standards, procedures, best practices and metrics as indicated
• Oversee system events to ensure proper functioning, maximum availability and quality of service
• Perform system and application updates as well as equipment firmware updates
• Assist in evaluating new needs, designing techniques and standards

• In partnership with other departments, provide advice and support on the purchase of new or replacement office equipment

• Maintain a skill set in line with the CSCU technology stack
• Perform other incidental duties related to information systems operation and administration as assigned

• Advanced knowledge and administrative experience in Office 365 (Exchange, SharePoint, One Drive, Teams)
• Advanced knowledge and experience in Microsoft Server (2016 & 2019) and workstation operating systems
• Advanced knowledge and experience (at least 5 years) in Active Directory
• Advanced knowledge and experience of AD Group Policies
• Knowledge of hardware components and peripherals
• Advanced knowledge and experience in software installation processes and automation
• Knowledge of troubleshooting and diagnostic procedures

• Advanced degree in Computer Science including basic programming and systems analysis skills
• MSCE, MCE or MCP or equivalent certifications
• Network+
• Minimum five years' experience as a Systems Analyst

OR

• Equivalent combination of education and experience

• Up to 12 paid health days per year (with 50% of unused days paid out annually)
• Up to 6 weeks…