Multicultural Victim Services Outreach Worker

Job Title: Multicultural Victim Services Outreach Worker

Status: Regular, Part-time (Union position)

Schedule: Flexible hours Monday-Saturday between 8:30am - 6:00pm (dependent on clients needs)

Hours: 28 hours/week

Wage: $27.54 - $31.61/hour (Starting at $27.54/hr)

Grid: 11

Start Date: ASAP

End Date: March 31, 2027

Posting Date: May 21, 2026

Closing Date: Open Until Filled

We are currently recruiting a Multicultural Victim Services Outreach Worker to join the Mental Health and Family Well Being Department. This position will provide outreach support, information, advocacy, and referrals for individuals who have been victims or affected by crime. This individual will use a strength‑based approach to support clients to meet their needs and achieve their goals.

• Providing outreach and support to women who have experienced violence by connecting them with applicable community support services.
• Conducting client intake by performing duties such as obtaining demographic information, providing information regarding the victim service worker’s role and the services offered by the organization, assisting clients in completing intake forms, and explaining issues related to confidentiality.
• Assessing clients’ need for services and providing them with information on helping organizations and professionals such as community service agencies, counsellors, legal aid lawyers, physicians and mental health services; recommending appropriate services to clients.
• Providing emotional support to clients who have been victims of crime through active listening, debriefing and validating clients’ emotions.
• Assisting with the facilitation of women’s understanding of their experience and the emotional and psychological impact of the trauma.
• Participating in public education to raise awareness of physical or sexual assault and/or abuse.
• Consulting and liaising with community service agencies to maintain up‑to‑date information on available resources and develop community relations.
• Providing crisis response and intervention as necessary.
• Maintaining and providing statistics and reports regarding service delivery as required.
• Participating in annual performance appraisals with their Manager.
• Performing other related duties as required.
• Outreach in Delta and Surrey.
• Weekends and weekdays and schedule hours from 8:30 to 6pm (Flex) based on client needs.

• Diploma in Social Work, Community Social Services or related human services, and two years’ recent community services related work experience, or an equivalent combination of education, training and experience.
• Demonstrated understanding of women’s issues including the impact of domestic violence.
• Demonstrated ability to explore and teach coping strategies.
• Must be comfortable working with individuals who have experienced trauma.
• Must be able to respond to or assist in emergency situations, and have good interpersonal, mediation, negotiation and conflict resolution skills.
• Knowledge of available community services for survivors of domestic violence.
• Knowledge in the areas of needs and risk assessment, family dynamics and the impact of trauma.
• Ability to assess trauma and safety plans.
• Verbal and written proficiency at a professional level for both English and one of the contracted languages.
• Valid Class 5 Drivers’ License and access to a personal vehicle.
• Demonstrated ability to work collaboratively within a team setting - inter‑departmental teams and community service providers.
• Computer literate in MS Office, internet and email applications.

A Criminal Record Check is a requirement of employment.

This position is based in our Surrey office and is a blend of remote and in‑person services. DIVERSE city has implemented new safety procedures for in‑office and in‑person work; to view our safety plan, please visit  Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

DIVERSE city is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at  Any personal information provided will be maintained in confidence.