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Collections Specialist

Job in Taguig - Philippines
Full Time position
Listed on 2020-03-04
Job specializations:
  • Customer Service/Help Desk
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
Job Description & How to Apply Below
Responsibilities:
• Make outbound and receive inbound calls via an Auto Dialer or manual calling.
• Will spend up to 80% of the time manually calling out or signed on to our dialer to handle consumer phone calls.
• Communicates through with customers by written collection correspondence (email or snail mail).
• Evaluate customers' financial situations by recommending and evaluating action for high risk account.
• Professionally negotiates for full payment or creates terms for repayment.
• Counsel delinquent account customers to assist in finding funds to meet debt obligations.
• While speaking with consumers performs a thorough, efficient, and accurate account updates in company system for each call made or received.
• Demonstrates effective skip tracing techniques by locating customer contact information.
• Strictly comply with departmental procedures and processes.
• Achieve collection effectiveness and efficiency by meeting productivity benchmarks.
• Perform other duties as assigned by management.
Position Requirements
High School,   Less than 1 Year work experience
Qualifications:
- High school degree or equivalent required.
- At least 6 months to 1-year collections experience (preferably B2C collection).
- At least 6 months to 1-year customer service experience
- Good knowledge of the FDCPA and debt collection industry practices (Preferable but not required)
- Excellent interpersonal, written, and oral communication skills.
- Must have strong negotiation skills.
- Ability to maintain the highest level of confidentiality.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
Contact Information
Contact Name: ARB Call Facilities
Preferred method of contact: Email with CV via Application Box below.
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