Product Expert - Refrigeration Controls

Product Expert - Refrigeration Controls

Req

Job Location (Short):
Osasco, BRA     | Tallahassee, FL, USA

Employment Type:

Full Time

Segment:
Danfoss Climate Solutions Segment

Job Category:
Marketing & Communication

Work Location Type:
Hybrid

** The Impact You'll Make*
* We are seeking a  
** Product Expert
** to join our  
** Technical Customer Product Support Team** , focusing on our electronic controller products:  
** Pack Controller** ,  
** Programmable Controller** , and  
** System Manager** .  In this role, you will have
** full value chain responsibility*
* -providing technical answers and solutions to incoming cases and requests, acting as the  
** global expert point of contact
** for technical support, sales opportunity assistance, and training.

You will work  
** cross-functionally
** with Product Management, Dev Ops Engineering, Sales, Local Service Teams, Production, and Quality, in a  
** dynamic agile environment
** where ownership and proactive problem-solving are key to delivering service, support, and solutions for our customers.

** What You'll Be Doing*
* ** Key Responsibilities*
* + Provide technical solutions to customer requests via Salesforce ticketing system.

+ Test and analyze reported claims or internal solutions on our setups.

+ Distinguish between sales opportunities and quality cases, developing solutions aligned with our portfolio.

+ Build strong relationships with cross-functional colleagues in PM, Dev Ops, R&D, Sales, Local Service, and Supply Chain.

+ Promote a unified "one way of working" across functional departments.

+ Act as a customer advocate, taking ownership of urgent field service cases requiring quick solutions or remote analysis.

+ Support project development, create and deliver trainings, literature reviews, videos, technical assistance for field tests, and product launch webinars.

+ Develop FAQs, videos, software/product files, knowledge-sharing materials, and application software/integration files for regional support.

+ Report quality cases, involve team members, and follow up on resolutions.

+ Collaborate with the Digital Services Team, providing product expertise when needed.

** What We're Looking For*
* ** Background & Skills*
* *
* Required:

*
* + Solid experience in refrigeration system controls.

+ Fundamental knowledge of thermodynamics.

+ Strong IT skills at product level, including System Managers and Gateways.

+ Knowledge of communication protocols in HVAC-R applications (mainly BACnet).

+ Programming skills, preferably in IEC 61131-3 languages (FBD, Structured Text).

+ Experience in technical support for electronic controls.

+ Understanding of energy efficiency and customer value perception.

+ Ability to work with toolchain technologies.

+  
** Bachelor's degree in Engineering, Technical discipline, or equivalent experience** .

** Preferred:*
* + Skills in CO₂ applications.

+

Experience with Danfoss Electronic Controllers (SM8xxA, X-Gate, MCX/Alsmart, Pack Controller, Case Controllers) and their integration.

+ Knowledge of competitor products and ability to provide cooling application solutions.

+ Familiarity with Salesforce and SAP.

+ Experience in HVAC-R application development.

+ Machine Learning and Predictive AI knowledge.

** What You'll Get from Us*
* 1. We promote from within and support your learning with mentoring, training, and access to global opportunities.

2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

4. You'll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

** Ready to Make a Difference?*
* If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Information at a Glance

Apply now

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy…