Receptionist​/Housekeeper

An exciting opportunity has arisen for motivated and enthusiastic individuals to join the Reception Team at Trust HQ as a Receptionist/Front of House. As part of the team, you will be providing a welcoming environment for visitors and guests to Pennine Care's Trust HQ, ensuring they are directed to the appropriate venue and provide them with the correct information

The position is 14.5 hours per week, Wednesday 8.30 - 4.30 - 7.5 hours, Thursday and Friday 1.00 - 4.30 pm - 3.5 hours each joining an existing team of 3 members of staff who provide a flexible rota throughout the working week. Our reception is open Monday - Friday 8.00 am - 6.00 pm, there will be an expectation to work as part of a team to cover leave / any other absence to ensure the smooth running of the service.

You will be expected to provide a professional and courteous service as Front of House staff greeting visitors to Trust HQ, providing direction and information and signpost to services within Trust HQ. Telephone calls should be responded to in a timely manner, coordinating to the appropriate department. You will need to be familiar with a range of clerical duties and undertake specific duties as required, ensuring confidentiality is maintained.

You should have excellent IT, communication and administration skills, be well organised with a meticulous approach to work and keen attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#Pennine Care People and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Responsibility for the provision of professional and effective reception services for approximately 300 staff in Trust Headquarters. Responsibility for the Trust reception area including switchboard, dealing with telephone calls and taking messages when appropriate. Supervising and coordinating reception services, ensuring all duties are undertaken and completed promptly and efficiently. Dealing with initial reception of personal callers to the Trust Headquarters, respecting confidentiality, particularly with visitors to the Counselling Service.

Maintaining the visitors register. Responsible for ensuring the itinerary of meetings is displayed accurately to assist visitors and staff to identify their meeting location. In order to comply with fire regulations, ensuring the door entry computer records system is up to date, issuing and registering security fobs to the Trust Headquarters staff.

Ensure kitchen areas and meeting rooms are clean and tidy at all times Order and oversee the provision of external catering arrangements for functions/meetings at Trust HQ Distribution of beverages/catering for functions/meetings at Trust HQ Monitor and restock…