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Temp customer service ​/scheduling rep

Job in Tampa - Hillsborough County - FL Florida - USA
Temporary, Contract position
Listed on 2019-11-12
Salary 16 USD Hourly USD 16 HOUR
Job specializations:
  • Customer Service
    Customer Service Rep, Entry Level Customer Service, Retail Customer Service
  • Support/Help Desk
    Entry Level Customer Support
Job Description & How to Apply Below
Temp customer service /scheduling rep needs 5 years of service industry experience managing service operations and / or service scheduling.

Temp customer service /scheduling rep requires:

   Experience and/or basic project accounting or costing principals is desired
   Customer service rep

Temp customer service /scheduling rep duties:

   Receives customer requests for unscheduled or scheduled service.
   Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer.
   Ensures work has been performed to the customers’ expectations and performs follow-up with the customer, as needed.
   Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
   Upon completion, reconciles all service requests daily.
   Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules
   Maintains consistent communication with assigned Technicians.
   Follows up on activities to ensure completion in an established timeframe.
Position Requirements
High School,   5 to 6 Years work experience
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Global Channel Managment Inc.
Contact Phone: 6784026444
Preferred method of contact: Email with CV via Application Box below.
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