Sr. Director Product & Design

The Sr Director, Product & Design leads the definition, strategic direction and execution of product and design initiatives across the Provation GI portfolio. This role drives innovation, user-centered design, and cross-functional collaboration to deliver scalable, compliant, and impactful solutions. This is a high impact role requiring a dynamic, results driven and customer centric leader.

Key Responsibilities:

Product Strategy & Vision Shape, communicate, and execute a compelling product strategy, aligning with customer needs and company objectives

Define and own the product vision and multi-year roadmap, managing trade-offs and prioritization between core platform, new product development, and innovation to drive adoption, customer satisfaction, retention, and global growth

Represent the voice of the customer through direct engagement and research

Anticipate shifts in healthcare delivery, reimbursement, regulation, and technology

Champion use of AI in how we work and what we deliver

Design Leadership Champion deep customer and user understanding to elevate design thinking and user-centered innovation

Ensure design and product teams create intuitive, workflow-aligned, and accessible experiences that reduce cognitive and administrative burden

Guide design execution across product teams

Establish and evolve design systems and UX standards; scale design without sacrificing quality as product lines expand.

Stakeholder Management & Relationship Building Build strong relationships with internal stakeholders, including senior leadership and cross-functional teams, to ensure product alignment with company objectives.

Align product goals with broader organizational initiatives.

Establish and maintain relationships with external customers and partners to inform product development and ensure customer satisfaction.

Facilitate agile delivery and iterative development

Partner closely with Engineering to ensure scalable, reliable, and maintainable solutions.

Support go-to-market readiness by ensuring products are compelling, demonstrable, and well-positioned.

Analytics & Market Insight Translate market insights into differentiated product offerings

Leverage data to inform product decisions and measure impact

Drive continuous improvement through feedback loops

Delivery Excellence & Process Improvement:

Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data.

Ensure delivery predictability while allowing flexibility for discovery and iteration.

Use analytics to drive continuous product improvements and optimize user experiences.

Drive outcomes across adoption, customer satisfaction, retention, and financial growth.

People Leadership Coach, mentor, and manage performance of product managers, product owners and designers to foster individual growth and accountability, ensuring alignment with organizational goals.

Recruit, develop, and retain top talent by building strong capabilities and creating clear career development pathways/providing opportunities for continuous learning and advancement.

Cultivate a high-performing culture that promotes engagement, collaboration, and continuous improvement across teams.

Global travel up to 30%

Required Qualifications:

Education & Experience Guidelines Bachelor’s Degree required;
Master’s degree preferred
10+ years relevant Healthcare SaaS experience, with 5+ years in senior leadership roles managing multi-disciplinary product teams

Proven success delivering SaaS solutions in healthcare or regulated industries

Expertise in agile methodologies and digital product lifecycle

Experience leading and mentoring global teams and partnering across functions and geographies

Familiarity with product-led growth principles and customer-centric, data-driven product development

Experience leveraging AI and automation to enhance product capabilities and streamline workflows

Ability to travel domestic & international 30% is required.

Other Knowledge, Skills, Abilities or

Certifications:

Knowledge of HIPAA, HL7, FHIR, and healthcare compliance standards

Experience with AI/ML integration in product design

Certification in Agile, Scrum, or…