QA Lead — Automation & Quality Engineering - VP

Position Summary

The Vice President, Technology (QA Lead) will define and drive the quality engineering strategy and execution for mission-critical enterprise platforms. This hands‑on leadership role requires deep technical expertise in Selenium automation, comprehensive manual testing capabilities, and experience validating both UI and API layers across .NET and Java ecosystems.

• Define QA strategy, test standards, release readiness criteria, and quality metrics; ensure consistent adoption across teams.
• Design, build, and maintain scalable Selenium‑based automation frameworks; improve coverage for regression, smoke, and critical user journeys.
• Lead exploratory, functional, integration, UAT support, and end‑to‑end testing; develop detailed test plans, scenarios, and traceability.
• Validate web UI behavior and backend services (REST/JSON, etc.), including contract validation, error handling, and negative testing.
• Plan and execute load, stress, and endurance tests; analyse results, identify bottlenecks, and partner with engineering on remediation and re‑testing.
• Test applications and services across both .NET and Java ecosystems, aligning approaches to shared quality standards.
• Integrate automated tests into CI/CD pipelines; manage test environments, data needs, and execution reliability to support frequent releases.
• Drive defect triage, prioritisation, and root‑cause analysis; implement preventive measures to reduce repeat issues.
• Collaborate with product owners, engineering leads, and business stakeholders to align on acceptance criteria, scope, and risk‑based testing decisions.
• Mentor QA engineers and influence cross‑functional teams on quality best practices (shift‑left testing, automation‑first where appropriate, and continuous improvement).

• 10+ years of QA/Quality Engineering experience, including ownership of test strategy and delivery for enterprise applications.
• Hands‑on experience with Selenium (automation design, framework patterns, and maintenance) and comprehensive manual testing expertise.
• Proven experience in UI testing for modern web applications and API testing for service‑based architectures.
• Hands‑on performance testing experience with the ability to translate findings into actionable engineering improvements.
• Experience testing systems built on .NET and Java technology stacks.
• Strong understanding of SDLC, defect lifecycle, test estimation, test data management, and environment coordination.
• Excellent analytical and debugging skills to isolate issues across UI, API, data, and infrastructure layers.
• Strong written and verbal communication skills to present risk, quality status, and release readiness to senior stakeholders.

• CRM functional knowledge (sales/service workflows, customer onboarding, case management, activities/interactions) and experience validating CRM‑centric business processes.
• Experience with modern API and UI test tooling beyond Selenium (e.g., Postman, REST‑assured, Playwright/Cypress) and test reporting frameworks.
• Experience building QA dashboards and metrics (coverage, pass rates, defect leakage, flakiness, MTTR) to drive continuous improvement.
• Experience with test environment provisioning and/or containerised test execution.

Job Family Group:
Technology

Job Family:
Applications Development

Time Type:
Full time

Primary

Location:

Tampa, Florida, United States

Salary Range: $ - $

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.