Network Operations ASI Coordinator

GDIT is looking for a Network Operations Authorized Service Interruption (ASI) Coordinator to support the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

• Team Environment:
  The successful candidate must be an active, collaborative team player.

• Operational
  
  Schedule:
  
  This position operates within a 24/7 environment and is a shift-rotating role that strictly requires working nights and weekends.

As a Network Operations ASI Coordinator, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. Duties and

Responsibilities include:

• ASI Management:
  Oversee the overall management of intra-theater and inter-theater ASIs impacting HQ and Forward HQ USCENTCOM customers.

• Request Coordination:
  Process, prioritize, de-conflict, and track all incoming ASI requests.

• Impact Assessments:
  Provide detailed operational impact assessments on network systems due to requested ASIs.

• Information Gathering:
  Gather accurate information regarding network outages, security incidents affecting enterprise-wide services, and planned maintenance on USCENTCOM systems.

• Ticketing & Reporting:
  Complete trouble tickets using USCENTCOM-approved systems and generate reports to maintain situational awareness across the enterprise.

Bring your expertise along with a drive for innovation to GDIT. The Network Operations ASI Coordinator must have:

• Experience:
  
  5+ years of relevant IT or network operations experience.

• Certification:
  CompTIA Security+ CE Certification.

• Must have a current/active TS/SCI clearance.

• U.S. citizenship required due to the TS/SCI clearance requirement.

• Education:
  
  Master’s Degree with a focus in Communications, Computer Science, Engineering, or a related field of study.

• Certification: ITIL v4 Certification.

• Shift Flexibility:
  Ability and willingness to work rotating shifts, including nights and weekends.

• Technical Tools:
  Working knowledge of Microsoft products (Outlook, Word, Excel, PowerPoint, and MS Project).

• Problem Solving:
  Demonstrated analytical and problem-solving skills to make appropriate technical decisions under pressure.

• Communication:
  Strong interpersonal and presentation skills for interacting with team members and key customers.

• Adaptability:
  Motivated, flexible, and able to produce high-quality results in an evolving, fast-paced environment.

• Organization:
  Excellent organizational and follow-up skills with strong attention to detail.

• Collaboration:
  
  Proven capability to work productively in a collaborative team environment.

• Direct experience with USCENTCOM and familiarity with its mission.

• Knowledge and familiarity with USCENTCOM’s specific IT environment.

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.

• Support:
  An internal mobility team focused on helping you achieve your career goals.

• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off.

• Community:
  Award-winning culture of innovation and a military-friendly workplace.