Construction Operations Manager

Note:

although HFOT offers a flexible work schedule, this position requires work in the Taunton, MA office two or more days per week.

The Construction Operations Manager oversees all aspects of new home construction and delivery nationwide. Leads a 6–7 person team responsible for home design, general contractor procurement, construction management, warranty support, and budget development and management. Assists in developing and executing a multi‑year building plan and associated budget, and the construction operations quality control and quality assurance program. Responsible for identifying best practices and challenges, and ensuring dissemination to all construction managers.

• Responsible for general contractor procurement, construction management and house plan development, coordinating with other sections and departments.
• Coordinate with the Land Operations Manager, Veteran Support Manager and Corporate Sponsorship Account Manager to ensure smooth progression of home builds to stay within schedule and cost.
• Work with Contract Specialist to interview all general contractors, negotiate terms and award contracts within budget; review contracts for scope, schedule, standards and cost.
• Manage the construction management team to keep jobs on schedule and budget, meet quality standards, including SAH and VA compliance, Energy Star certification and proper close‑out.
• Review and negotiate construction change orders within approval authority.
• Coordinate scheduling of all event dates with Community Engagement and Veteran Support teams.
• Facilitate smooth transition between Land and Construction teams when new land parcels are purchased.
• Manage the architectural drafter to approve, implement and track plan modifications.
• Develop and manage multi‑year construction budgets, implement cost controls and vet GC value‑engineering proposals.
• Provide weekly reporting and projections as needed.
• Maintain strong working relationships with internal and external team members, resolving issues and conflicts.
• Provide technical assistance to the Veteran Support team and manage the warranty CM in resolution of warranty issues and claims.
• Coordinate with the Corporate Sponsorship team on material logistics and new product integration.
• Facilitate open dialogue and exchange of ideas and best‑practice with construction managers and HFOT leadership.
• Conduct reviews with all general contractors at project completion to identify and implement best practices.
• Guide, train and mentor all team members.
• Review and understand all Construction Operations SOPs, publishing modifications and enhancements.
• Continually engage in self‑education and skills improvement relevant to the position.
• Other duties as required.

• Compatibility with HFOT culture.
• High competency in residential home building, land development, contract negotiation, relationship management, conflict resolution, organization and problem solving.
• Bachelor’s degree in Construction Management, Engineering, Business or equivalent education and a minimum of 10 years of residential construction experience (or general construction experience may be considered).
• Minimum five years of experience leading teams, departments or organizations.
• Experience managing multiple projects across a broad geographic area preferred.
• Ability to work under pressure and coordinate many activities and people.
• Must handle multiple and changing priorities with a positive, professional, flexible “can‑do” attitude.
• Superb oral and written communication skills.
• Self‑starter and creative problem solver.
• Outstanding attention to detail.
• Advanced experience using Microsoft Office Suite (Project, Excel, Word, PowerPoint, Outlook) and various database applications.
• Must be able to travel nationwide to inspect construction projects.

• Work is performed in a typical interior/office environment; requires lifting objects weighing at least 25 lb, sitting for long periods and repetitive wrist and hand motions; requires close vision and color vision.
• Occasional travel required, including weekends and evenings.

• $108,268 to $166,010