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Guest Relations Associate

Job in Taylor - Wayne County - MI Michigan - USA , 48180
Company: Beaumont Hospital, Royal Oak (Mich.)
Contract position
Listed on 2021-07-02
Job specializations:
  • Healthcare
  • Administrative/Clerical
    Receptionist
Job Description & How to Apply Below
GENERAL SUMMARY:


This role functions as an ambassador of Beaumont. This position greets, directs and responds factually to direct and telephone inquiries from patients, their families, visitors, vendors and others upon entering the facility. Utilizes appropriate hospital information system for inquiry purposes. Directs, escorts or provides wheelchair transport assistance to visitors, patients, vendors and others to designated areas. Arranges and assists with external transportation services for patients. Collaborates and assists volunteer staff in the reception areas. Delivers or arranges delivery of flowers and gifts to patients and hospital departments. Monitors and maintains the general appearance of the reception desk and main hospital. Contacts appropriate departments for cleaning and/or repairs as needed. Assures the availability of wheelchairs to address the needs of incoming patients and families.


ESSENTIAL DUTIES:


1. Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area.


2. Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families.


3. Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed.


4. Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate.


5. Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments.


6. Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients.


7. Arranges or assists with external transportation services for patients as needed.


8. Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls.


9. Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested.


STANDARD QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


A. Education / Training:


• Requires a High school diploma or GED.


B. Work Experience:


• Requires a minimum of 1 year in a direct customer service/reception role. Experience in a hospital setting is preferred. Guest relations, hospitality, or concierge experience is highly desired.


C. Certification, Licensure, Registration:


• None


WORKING CONDITIONS:


A. Physical Effort:


• Work requires prolonged periods of sitting at a desk, frequent walking, occasionally pushing delivery carts and periodically assisting patients in wheelchairs throughout the hospital.


• Ability to lift up to 10 lbs.


B. Work Environment:


• Works primarily at the Main Hospital and information/reception lobbies as well as other patient / visitor areas with exposure to varying temperatures and cold drafts on occasion
Position Requirements
Less than 1 Year work experience
 
 
 
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