Field Technician - Bishop, CA

Overview

Location: In-Field:
Tehachapi, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Compensation: $27 to $33 per hour

Position Impact: The Field Technician 4 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings.

Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is preferred
• Minimum of 24 months experience as Field Technician
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple IPAD
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

• Proficient use of MS Office applications including Teams, teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Fiber Optica Cable Installation and Troubleshooting:

• Performs residential, Enterprise, and small business installations and troubleshooting of internet connectivity, telecom, and video
• Conducts drop/redrop of fiber optic lines to client premise
• Undertakes both underground and overhead construction of fiber optic lines
• Executes low voltage/fiber infrastructure wiring and troubleshooting
• Engages in pole and ladder climbing operations

Site Surveys:

• Performs site surveys on residential and MDU's

Fiber Testing and Maintenance:

• Uses an optical time domain reflectometer (OTDR) to test and maintain fiber quality
• Performs fusion splicing of fibers and proper dressing of cable and splicing trays within an enclosure

Network Configuration and Support:

• Configures static IP addresses
• Manages Ethernet switching and IP routing
• Addresses support issues through on-site visits and telephone troubleshooting for phone, internet, and video services
• Engages customers to identify and resolve technical issues effectively
• Troubleshoots and resolves problems related to LANs, WANs, internet connectivity, telecom, and video services
• Conducts low voltage/fiber infrastructure wiring and troubleshooting

Ticket Management and Communication:

• Utilizes CRM system for managing support tickets efficiently
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance:

• Operates mechanized equipment such as underground drop equipment, trenchers, concrete saws
• Climbs poles up to 40 feet and operates in bucket trucks with 32' plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery
• Bucket Truck: 350-pound manufacturers maximum load capacity
• Ladders: 300-pound manufacturers maximum load capacity

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• Overtime, nights, and weekends may be required

Safety Awareness and…