Facilities Supervisor; Evening Shift-Smoky Mountains Resort

Facilities Supervisor (Evening Shift)

Job Category:
Resort Operations

Requisition Number: ENGIN
021395

• Full-Time
• On-site

Smoky Mountain Resort, 404 Historic Nature Trail, Gatlinburg, TN 37738, USA

• EAP-Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Discounts through IHG, company Perks website & Vacations using ClubGO and more.

Shift: Evening shift 2:30pm-11pm Monday-Friday; must have flexibility to work weekends and various shifts depending on business needs.

• Supervise work assignments, response and problem resolution, provide technical support to all maintenance personnel.
• Assist with oversight of entire facility, including all units, all pools/recreation areas, administrative and sales offices.
• Identify, troubleshoot, and resolve concerns as they relate to the upkeep and maintenance of the grounds and resort common areas.
• Implement and facilitate skills training for assigned teams; assure all policies and procedures are being followed.
• Assist in controlling department budgetary expenditures.
• Perform any other duties deemed necessary by the Senior Manager, Facilities Operations and General Manager.
• Must be able to fully troubleshoot HVAC units.
• Must have extensive knowledge and experience on appliance repairs.

Directs and assists maintenance technicians for keeping equipment in safe and operable condition. Follows and coaches maintenance technicians in the adherence to guidelines set forth in the employee handbook and brand standards and makes responsible decisions based upon these guidelines.

• High school diploma / GED.
• 3+ years of experience in a leadership role preferred.
• Minimum of four years combination of work experience and/or vocational training.

• Certifications are preferred.

• Must be at least 18 years of age or older.
• Demonstrates a sincere dedication to provide an unsurpassed level of ownership and guest satisfaction.
• Demonstrates a professional appearance and pleasant personality.
• Demonstrates a high degree of judgment and making sound decisions.
• Ability to maintain a high level of accuracy and organization.
• Ability to read, write, and follow oral and written standard operating procedures.
• Ability to communicate effectively with guests and staff.
• Must have strong troubleshooting and face-to-face guest communication skills.
• Must be able to follow written instruction and complete documentation associated with unit maintenance to include using company work order software.
• Familiar with fire/life safety systems.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.