Desktop Support Lead
Job in
Texas City, Galveston County, Texas, 77591, USA
Listed on 2026-06-08
Listing for:
TEKsystems
Full Time
position Listed on 2026-06-08
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location:
Onsite - Houston, TX (Refinery)
Overview
We are seeking
a Desktop Support Technician to provide hands‑on IT support at a large,
manufacturing and refinery location in the Houston area. This role supports end
users across desktops, laptops, printers, and mobile devices while delivering
excellent customer service in a fast‑paced industrial environment. The ideal
candidate has strong desktop support fundamentals, experience in enterprise IT
environments, and is comfortable working onsite in a manufacturing setting with
required safety protocols.
This is a long‑term
contract opportunity with strong potential for full‑time conversion.
Applicable Job Titles
+ Desktop Support Technician
+ IT Support Technician
+ End User Support Analyst
+ LAN / Desktop Support Technician
+ Onsite IT Support Specialist
Top Skills & Experience (Most Important)
+ Enterprise Desktop Support experience in corporate environments
+ Hardware, printer, and peripheral troubleshooting
+ Strong customer service and communication skills
+ Comfort working onsite in a manufacturing or industrial environment
Required Skills & Technologies
+ Desktop and laptop support (Windows environments)
+ Hardware break/fix, device swaps, and peripheral support
+ Printer troubleshooting and maintenance
+ Active Directory (basic user and device support)
+ Microsoft Office 365 support (Intune Support)
+ Mobile device support, including iOS enrollment and troubleshooting
+ Ticketing systems and SLA‑driven support workflows
+ Imaging, deployment, and workstation setup
+ Excellent customer‑facing and communication skills
Nice‑to‑Have Skills
+ Manufacturing, oil & gas, energy, or industrial IT experience
+ Network support exposure (smart‑hands assistance for network teams)
+ Endpoint security or antivirus support
+ Intune or MDM exposure (user‑assistance level)
+ Conference room or AV support
Key Responsibilities
+ Provide onsite desktop and end‑user IT support for employees in a manufacturing/refinery environment
+ Troubleshoot and resolve hardware, software, printer, and mobile device issues
+ Support walk‑up users and ticket‑based requests
+ Assist with device imaging, deployment, and refresh initiatives
+ Maintain accurate inventory and follow corporate IT standards
+ Serve as smart hands for network and infrastructure teams when needed
+ Communicate effectively with users, teammates, and business partners
+ Follow all safety requirements and procedures while working onsite
Work Environment & Schedule
+ Fully onsite role at a 24/7 refinery location
+ Standard business hours (7-4 or 8-5) with team coverage
+ Occasional off‑hours support may be required
+ Must be willing to wear PPE and comply with all safety training and protocols
Minimum Qualifications
+ 2-4+ years of desktop or end‑user IT support experience
+ Experience supporting users in a corporate or enterprise environment
+ Strong troubleshooting, communication, and customer service skills
+ Ability to work onsite in an industrial/manufacturing setting
Why This Role
+ Long‑term contract with potential for full‑time employment
+ Opportunity to support a large, complex enterprise environment
Job Type & Location
This is a Contract position based out of Texas City, TX.
Pay and Benefits
The pay range for this position is $27.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Texas City,TX.
Final date to receive applications
This position is anticipated to close on Jun 12, 2026.
About…
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