Manager – Marketing Operations

Role & Responsibilities

Oversee Marketing Function
Develop and implement marketing strategies that align with the company's overall objectives, ensuring growth in target markets and customer segments
Oversee the resolution of post-sales customer issues, including product defects, service requests, and warranty claims
Build and maintain strong, long-term relationships with customers, addressing their post-purchase needs and enhancing customer loyalty.
Work closely with product timely development & production team to ensure delivery of products against orders.
Develop and manage the marketing budget, ensuring effective allocation of resources to achieve marketing goals.
Lead, manage, and develop a team of marketing professionals.
Analyze Marketing operations & after-sales service data to identify trends, issues, and opportunities for service enhancement

Key Skills Required

Should have 8+ years experience into managing marketing operations & 5+ years experience into railway industry.
Excellent project management skills with the ability to handle multiple initiatives simultaneously.
Deep understanding of branding, content marketing, and customer acquisition strategies.
Strong leadership, communication, and interpersonal skills.