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Player​/incl. vendor management

Job in Tokyo - Japan
Other locations:
Tokyo
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Company: Riot Games, Inc
Full Time position
Listed on 2019-09-20
Job specializations:
  • Gaming
    Casino, Gaming Manager, Online Gaming
  • IT/Tech
    Tech
Job Description & How to Apply Below
Position: Player Support (incl. vendor management) - Tokyo

Overview Diversity & Inclusion Culture Player Support (incl. vendor management)

Tokyo, Japan

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

League of Legends

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

As a Tokyo Rioter, you'll join a smaller but dedicated team of Rioters committed to being the most player-focused game company in the world. You'll share our prioritization of player experience, rejection of convention, and maniacal passion for gaming. Rioters in Tokyo are driven to deliver unique player experiences that show Japan players they aren't lost in translation.

That's where you come in.

As the Player Support in Japan, you will lead and manage Player Support Agents(Tier 1 support staff at partnering vendors) to provide great support experiences for the players on the Japan server. You will put your zeal for problem-solving to work, from being hands on in answering player tickets to creating guides and tutorials that help players resolve issues on their own. You will also keep your teammates up to speed on solutions to the latest circumstances, ensuring they're able to quickly and effectively solve player pain-points.

Your key responsibility is to own the holistic experience of a player when they need support.This includes, but not limited to the following functions:

With the above stated, our recommendation for applicants would be is to have strong vendor management and project management experience.

TO APPLY:Click the button below and don't forget to include a resume and cover letter. We receive a lot of applications, but we'll notice a fun, well-written intro that shows us you take play seriously.

Position Requirements
Less than 1 Year work experience
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