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Service Delivery Lead

Job in Tokyo - Japan
Full Time position
Listed on 2020-09-20
Job specializations:
  • IT/Tech
    VOIP, IT Project Manager, Network Engineer, IT Infrastructure
Job Description & How to Apply Below
Roles & Responsibilities
• Manage portfolio of service delivery projects, primarily in Japan, but can expand to multiple countries
• Be accountable for and contribute to the overall performance of Japan service delivery
• Maintain positive relationships with customers
• Identify customer needs and support customer engagement and solutioning
• Lead service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently
• Ensue SLA achievement with high level of customer satisfaction
• Deliver service reports and run service delivery meetings as required
• Manage finances and budgets; determine ways to optimize costs
• Follow up if service delivery is not meeting expectations, manage escalations by removing obstacles; pulling in additional skills or resources when needed
• Communicate across organization boundaries from engineers through to senior managers
• Assess customer feedback on service delivery and work with customer and delivery team to establish continuous improvement plan for long term customer and company interests
• Manage third party vendors as required
• Collaborate with senior management on customer account management and growth
• Ability to follow hardware and software best practices and industry trend
Position Requirements
Bachelor,   7 to 8 Years work experience
Requirements:
- 3-5 years’ project management experience handling multiple accounts
- Technical skills (preferably experience in AVAYA domain)
- Has IT infrastructure and network background
- Must be willing to travel within Japan occasionally

Language:
Japanese – native  or N1
English – required, business level
Required Language Skills:
  • English - Good
  • Japanese - Very good
Questions to answer on applying for this job
  • JLPT Level
  • Service Delivery Management
  • Project Management
  • Avaya domain
Contact Information
Contact Name: Millennium Technology Services
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Japan-only applications: This Company / Employer has indicated that only qualified candidates currently living in Japan (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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