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Desktop Support Specialist

Job in Tokyo - Japan
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Company: GAIN Capital
Contract position
Listed on 2021-02-28
Job specializations:
  • IT/Tech
    IT Consulting, IT Support, Tech
  • Customer Service/Help Desk
Job Description & How to Apply Below

Description




To provide desktop support to users located in Tokyo and various satellite offices located around the world.

Several years support experience is essential but to be industry qualified is not necessary, strong experience must be demonstrated at interview stage and a technical test will be require. The role requires support of users face to face and over the phone, to manage the desktop environment and provide technical assistance and training.

The successful candidate must demonstrate the ability to provide a high level of both technical and customer support in a highly pressured environment. They must also be able to be confident in presenting new ideas on how processes and procedures could be improved and ultimately contribute to the growth of the Desktop Support team.


Key Responsibilities


•Staff the Desktop Support desk and handle user problems in person and via service desk/phone/email.

•Maintain and manage the desktop environment using SCCM 2012 – Encryption, WSUS deployment, Software updates, Antivirus updates.

•Methodical troubleshooting to determine cause of problems and apply solutions professionally.

•Research and order new technology at the best price.

•Install/maintain/support PCs, Macbooks, Laptops, Printers, Cisco phones and mobile devices.

•Install/maintain/support software 3rd party software – Microsoft, Reuters Eikon, X-Trader, Bloomberg, Fidessa.

•Liaise with external business partners & 3rd party suppliers to resolve issues and demonstrate the ability to determine when issues require escalation.

•Provide a high standard of communication and customer service with the business at all times whether written or verbal.

•Take part in ad-hoc weekend overtime as and when required by the company.

•Produce regular reports for audit purposes and sanity checks on existing processes.

•Maintain and update Hardware asset register.

•Maintain a high level of conduct, ethical standards and values

•Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business

•Work to identify risks and enhance control across the business

•Report control weaknesses, illegal, suspicious or unusual activity

•Maintain and appropriate level of competence through ongoing training, making requests for updates or development as required


Skills, Knowledge & Experience Required


•Ability to diagnose and resolve PC hardware and software problems

•Extensive knowledge of Windows desktop 7, 8 and 8.1, Windows 10

•Knowledge of SCCM 2012

•Knowledge of imaging software

•Exposure to previous desktop projects – operating system migration, Windows 7 – 10 Software Deployment, Encryption Software

•Good knowledge of desktop hardware

•Good knowledge of Microsoft Office products

•Understanding of Active Directory and its related issues

•Understanding of LANs and PC networking

•Deployment via SCCM 2012

•Strong Interpersonal skills, with the ability to communicate with users and management alike

•Following up with customers for User Acceptance Testing as required and main contact for related issues.

•Strong documentation skills

•Post Migration support and compiling appropriate documentation

•Good time management and prioritisation skills

Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To view & apply for jobs on this site that accept applications from your location / country, tap here:
 
 
 
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