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Field Services Senior Manager

Job in Tokyo - Japan
Full Time position
Listed on 2019-09-19
Job specializations:
  • IT/Tech
    Network Security, Network Administrator, Systems Administrator, Network Engineer
  • Installation
Job Description & How to Apply Below
The role serves as the overall owner responsible for delivering field services to clients under the Private Label Services, ITO (Deskside support), and core maintenance umbrellas. This service may be provided through a direct management structure within client susidiary, or through a partner management function.

Primary Responsibilities:

• Ensures staffing levels of Field engineers/support staff are sufficient to meet client contractual requirements while ensuring those roles also allow financial plans of the company to be met
• Ensure Field Services readiness during new account implementations
• Ensure all needed staff training is completed
• Actively participates and drives status review calls both in region and globally
• Keeps track of commitments, ensures Field performance against committed activities
• Ensure continuous process improvements to support improved performance levels
• Responsible for account cost management and margin improvements as related to the FS operations (including Logistics)
• Responsible for CSAT as it relates to Field services
• Serve as an the Field Service expert to the Program Management Office – Supports the Client Account Executives in the region
• Promote delivery of consistent Field Services across all Regions
• Ensure new services are supported consistently across Field Services, working closely with program manager of new projects, thus ensuring effective change management resulting in readiness for execution
• Manage and improve the costs of delivering Field Service
• Ensure implementation of the most innovative and effective resource model for Field Service
• Collaborate across Service Towers in handling and responding to client issues, account problem analysis and making requested service improvements
• Work with sales teams to grow existing and new logos
• Drive and achieve overall cost to serve metrics for field services within region to be at or better than industry benchmarks
Position Requirements
Bachelor,   9 to 10 Years work experience
Required Language Skills:
  • Japanese - Very good
Contact Information
Contact Name: Amk Solutions Pvt Ltd
Preferred method of contact: Email with CV via Application Box below.
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Japan-only applications: This Company / Employer has indicated that only qualified candidates currently living in Japan (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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