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Customer Success

Job in Tokyo - Japan
Other locations: Tokyo
Posted by b-cause,. Inc.
Full Time position
Listed on 2021-02-25
Salary 4200000 JPY Yearly JPY 4200000 YEAR
Job specializations:
  • Sales
    Customer Success Manager CSM
  • Customer Service/Help Desk
    Customer Success Manager CSM
Job Description & How to Apply Below
Position:  Global Customer Success (Tokyo, 4.2 million JPY)
Position: Global Customer Success
Location: Tokyo, Japan
Vacancies: 10
Employment Type: Full-time
Department: Customer Relations
Probationary period: 6 months
Working hours: 09:00-18:00

Job responsibilities:
■ Mainly handle inquiries (Japanese/English emails and some telephone calls) from customers of foreign-affiliated client companies using payment services on behalf of clients.
■ Besides responding to emails, we will also contribute to the success of our clients in Japan
■ You will participate in a project to support the expansion of services in Japan by a unicorn company (foreign-affiliated company) that continues to make great strides in the world.
■ Client products are updated daily in line with economic trends, so the ability to greedily absorb knowledge with a sense of speed is required.
Position Requirements
Job requirements:
・ Japanese: Native level
・ English: business level
・ 1 or 2 years of sales and digital marketing experience
・ Advertising and research experience
・ Basic PC skills, IT literacy (Touch typing/Business emails/Excel/PowerPoint/Word/Chat communication: Slack, Skype etc.)

Welcome conditions:
■ BtoB response experience (face-to-face, email, telephone, etc.)
■ Experience as a team management and trainer
■ Sales experience
Required Language Skills:
  • English - Very good
  • Japanese - Very good
Additional Information / Benefits
Annual income: 3 million yen to 4.2 million yen
Overtime work: 10 hours per month on average

Social insurance, commuting allowance, Kanto IT Software Insurance Association membership, health examination etc.

Holiday: Paid leave, nursing care leave, prenatal and postnatal leave, childcare leave, condolence leave etc.

Application Method:
Please apply from the site below (registration required)

Please send us your updated English & Japanese resumes mentioning your position name and website name (from where you find the JD) in the subject line at: (Please contact us using the "Apply for this Job Posting" box below)
Contact Information
Contact Name: b-cause,. Inc.
Contact Phone: 81-3-5733-4264
Preferred method of contact: Email with CV via Application Box below.
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