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Call Center Telesales Agent

Job in Toledo - Lucas County - OH Ohio - USA , 43601
Company: GoWireless
Full Time position
Listed on 2021-07-02
Job specializations:
  • Sales
  • Customer Service/Help Desk
Job Description & How to Apply Below
Verizon Authorized Retailer - Gowireless

This is a full time Remote/Work from Home position.

* This role qualifies as a remote position with a Remote/Work from Home Arrangement and is subject to the terms of the GoWireless Remote and Work from Home Arrangement Policy.
* Qualified employees are eligible for company provided Work from Home office equipment as well as an allowance for home internet.

This full-time position covers a variable work schedule based on hours Sunday through Saturday. Individual schedules may vary based on company needs.

Position Overview: The Telesales Specialist position is responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, also make outbound calls to conduct follow up, offer eligible upgrades, and solicit orders for merchandise or services by telephoning customers. This position reports to the Call Center Supervisor.

Employee Benefits Include:

* Medical Plan
* Dental Plan
* Vision Plan
* Live Health Online
* Life Insurance
* Disability
* Supplemental Benefits
* 401K & 401K Roth (with Company Match)
* No waiting period to use accrued PTO
* Employee Assistance Program
* Cellular Plan Discount
* Training (Award Winning)
* Leadership Development Programs
* National Discounts & much more!

For more info on our Benefits, follow this link: Benefit Details

If you have the drive; we have the tools to further your career.

If you're looking for a competitive workplace where an unlimited earnings potential exists, look no further!

Core Duties and Responsibilities:

* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Responsible for providing the utmost professionalism and exceptional customer service over the phone
* Makes and receives phone calls with the intent of promoting or selling company products or services
* Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
* Gaining in-depth knowledge of Verizon Wireless merchandise and GoWireless services and products offered in order to respond with information to customers, providing a positive experience
* Responsible for initiating outbound calls to potential clients using a prepared list and scripting
* Responsible for researching and resolving complaints to ensure customer retention and satisfaction
* Meeting monthly sales quotas set and determined by Management
* Assist GoWireless eCommerce customers with all aspects of the online ordering process and selling additional services by recognizing opportunities to up-sell accounts; explaining new features
* Responsible for internal and external customer follow up regarding all aspects of the online ordering process

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Minimum Qualifications:

* Minimum high school diploma
* Minimum 2 years in customer service
* Call Center experience required
* Knowledge of sales principles and methods
* Excellent written and oral communication skills
* Strong listening and probing questions
* Ability to work independently and proceed with objectives
* Contributes to team effort by accomplishing related results as needed
* Maintains a positive and respectful attitude
* Professionalism and proper handling with difficult issues
* Ability to proficiently use all MS Office products
* Wireless background and phone sales preferred

Physical Requirements:

* Must be able to work from a sitting position for extended periods of time
* Must be willing and able to work in front of a computer monitor for extended periods of time
* Must be able to work on a standard computer keyboard for extended periods of time
* Must be able to work in a cubical environment during the workday with limited or no distraction
* Repetitive motion tasks while doing computer work
* Exposure to active wireless equipment, signals, and transmissions

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Candidates for Los Angeles, CA: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

By applying to this job, you are providing express written consent to receive communications, including text messages, that may be generated by automatic telephone dialing/texting systems by or on behalf of GoWireless at the cellular telephone number you provided in connection with your application. You understand and agree that these communications may concern your application and employment interests with GoWireless. You do not need to consent to receive these communications as a condition of participating in the application process.
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