Process Documentation Specialist Job Toronto area,Ontario Canada,Business

The Opportunity:

A fast-growing healthcare organization is seeking a Process Documentation Specialist to support its expansion by documenting workflows, creating SOPs, and improving operational consistency across multiple locations. This role is strictly operational, with no finance or accounting responsibilities.

Key Responsibilities:

Develop process documentation and SOPs to support new site rollouts

Map workflows for clinic openings, patient acquisition, and service delivery

Attend meetings to capture discussions, identify process gaps, and document solutions

Collaborate with leadership and key stakeholders to refine and standardize operations

Assist in developing training materials to ensure staff adherence to best practices

Utilize Visio (license provided) and Word to create clear and structured workflow documentation

Ensure documentation is scalable, actionable, and adaptable for future growth

Requirements

Strong communication skills to document workflows effectively

Experience in operations, process improvement, or SOP development

Proven ability to create structured, user-friendly documentation

Familiarity with Visio (or willingness to learn) for workflow diagram creation

Project management (PMP) experience is a plus but not required

Next Steps:

We here at Clarity Recruitment would like to thank you for your application

Only those chosen for a phone interview will be contacted via email and text to set up a phone interview

Clarity Recruitment and our client are firmly committed to fostering diversity within our community. Our clients welcome those who would contribute to the further diversification of their staff, including, but not limited to, women, visible minorities, Aboriginal people, persons with disabilities, and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply. Please notify us if you require accommodation in the application process.

Clarity Recruitment helps start-ups and scale-ups build top-performing finance & accounting teams with a structured recruitment process and better results. Visit to learn more!