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Customer Service Representative

Job in Toronto - Ontario - Canada
Company: Graymont Limited
Full Time position
Listed on 2020-04-04
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, Entry Level Customer Service
Job Description & How to Apply Below

About Graymont

Graymont is a global leader in lime and limestone solutions. Lime is a versatile industrial chemical that is key to vital industrial processes and applications and is an essential element for addressing a multitude of complex environmental challenges.

We provide solutions specifically tailored to the needs of the environmental, agricultural, food, mining, steel, paper, glass and construction industries. We take a long-term approach to business that is evident in our strong commitment to sustainable growth. We aim to be the preferred supplier, employer, and partner of choice wherever we operate.

Our Role

We are currently recruiting for an experienced and highly capable Customer Service Representative to be based at either our Braeside (Melbourne) or South Brisbane offices.

The customer service team is a key element of our organisation’s success and, under the leadership and support of our energetic and professional Customer Service Manager, Asia Pacific, we are looking to grow the strength of the team and the opportunities for people within it. The team is responsible for the delivery of exceptional customer service for Graymont customers as well as the management of various internal business processes. This role is focused on resolving all queries in a timely, accurate and professional manner as well as the overall effective management of customer inquiries and services. Opportunities to utilise specialised skills within this type of service environment will also be leveraged.

Responsibilities:

  • Provide accurate and timely responses to a range of customer account inquiries including invoicing processing, credit notes, contract inquiries and customer remediation

  • Review, investigate and assess request for credits submitted by customers and internal teams. 

  • Ensure all notes and conversations are accurately captured on customer accounts

  • Resolve customer complaints and concerns in a professional and timely manner

  • Assistance with updating pricing request from sales team into ERP systems

  • Ensure all customer records and accounts are kept up to date as claims and inquiries are processed

  • Provide timely and accurate responses to both internal and external requests for information in line with agreed SLA’s 

  • Work towards daily, weekly and monthly targets on an individual and team level.

  • As the successful applicant, you will need to be service-oriented and have a flexible approach to the changing nature of our business. You have competent experience in handling customer complaints (via email, phone and web). You possess excellent verbal and written communication skills and can work well autonomously and in a team environment. Strong and highly developed administrative, time management and organisational skills

    Our Workplace

    Graymont derives its competitive edge in large part from more than 1,750 employees who bring their diverse skills and energy to work every day at offices and plant sites across North America and Asia-Pacific. In return, we provide competitive wages and benefits, a safe and healthy work environment where you and your team can perform without injury, and opportunities to grow and develop the skills and experience to realise your full potential.

    Please send your cover letter and resume via the careers page  (Please contact us using the "Apply for this Job Posting" box below) no later than 8th of March 2020.

    Position Requirements
    Less than 1 Year work experience
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