More jobs:
Member Experience Specialist - Bilingual
Job Description & How to Apply Below
Elevate your career with OMERS as a Bilingual Member Experience Specialist. In this pivotal hybrid position, you'll ensure top-notch support for our over 640,000 members and stakeholders.
This role requires a deep understanding of pension administration to effectively respond to member inquiries. Leveraging your excellent English and French skills, you will handle calls, analyze data for problem-solving, and maintain high service standards. Adaptability and collaboration with various teams are key to successfully enhancing member satisfaction.
Key Responsibilities:
• Manage all member calls and digital inquiries
• Develop and provide accurate pension administration support
• Ensure courteous and professional information delivery
• Collaborate with teams to resolve escalated inquiries
• Strive to maintain high productivity and satisfaction levels
Requirements:
• 2+ years of client service experience required
• Bilingual capabilities in English and French
• Strong focus on customer satisfaction and integrity
• Ability to navigate high-pressure situations
• Relevant post-secondary education preferred
Help OMERS create exceptional member experiences and foster positive relationships.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×