Member Experience Specialist - Bilingual

Position: Member Experience Specialist - Bilingual Role
Elevate your career with OMERS as a Bilingual Member Experience Specialist. In this pivotal hybrid position, you'll ensure top-notch support for our over 640,000 members and stakeholders.

This role requires a deep understanding of pension administration to effectively respond to member inquiries. Leveraging your excellent English and French skills, you will handle calls, analyze data for problem-solving, and maintain high service standards. Adaptability and collaboration with various teams are key to successfully enhancing member satisfaction.

Key Responsibilities:

• Manage all member calls and digital inquiries

• Develop and provide accurate pension administration support

• Ensure courteous and professional information delivery

• Collaborate with teams to resolve escalated inquiries

• Strive to maintain high productivity and satisfaction levels

Requirements:

• 2+ years of client service experience required

• Bilingual capabilities in English and French

• Strong focus on customer satisfaction and integrity

• Ability to navigate high-pressure situations

• Relevant post-secondary education preferred

Help OMERS create exceptional member experiences and foster positive relationships.
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