Health Care Call Center Representative

Join Alliance One as a Health Care Call Center Representative, delivering exceptional customer service while resolving account issues. This role is essential in ensuring customer satisfaction in the healthcare sector.

In this full-time position located at Yonge and Eglinton in Toronto, you will work 37.5 hours a week, available during shifts from 8:00 am to 7:30 pm, Monday to Friday. Prior customer service experience and strong verbal communication are crucial. You also need to be goal-oriented and proficient in navigating multiple systems while assisting customers.

Key Responsibilities:

• Address customer inquiries promptly and effectively

• Resolve account issues with tailored solutions

• Maintain accurate communication and documentation

• Collaborate with team members for optimal service delivery

• Ensure adherence to attendance and professional standards

Requirements:

• Previous customer service or call center experience

• Excellent verbal communication and negotiation skills

• Strong problem-solving and critical thinking skills

• Capable of typing and managing time efficiently

• A criminal background check is mandatory

Elevate your career by leveraging your customer service skills with Alliance One's supportive team in Toronto.
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