Documentation and Training Specialist

Position: Documentation and Training Specialist Role
Shape the learning environment at Manulife Group Benefits as a Documentation and Training Specialist. Lead the creation of training programs and documentation that elevate performance and support client needs.

In this role, you will design training for various audiences, conduct assessments, and develop high-quality training materials. Collaborating with project teams and supporting complex cases, you will contribute significantly to client service and business improvement. Your work will ensure a seamless learning experience across the organization.

Key Responsibilities:

• Create tailored training programs for employees and initiatives

• Facilitate comprehensive training sessions, both virtual and in-person

• Develop instructional materials like workflows and job aids

• Maintain and update procedural documentation regularly

• Assess training impact through evaluations and feedback

Requirements:

• Minimum of 3 years in training and documentation roles

• Strong adult learning principles knowledge

• Exceptional communication and facilitation skills

• Proficient with MS Office and collaboration tools

• Customer-first mindset and adaptable approach

Enhance learning engagement and effectiveness within Manulife's dynamic team.
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