Customer Success Engineer

Draftaid is building the intelligence layer for mechanical engineering. We auto-generate manufacturing drawings from 3D CAD models, and every product decision we make from here depends on deeply understanding how engineers actually work. We are looking for someone who breathes engineering workflows and is eager to talk to customers every day.

What you'll do

Be the technical face of our product in front of existing users

Ensure our AI meets customer drafting standards

Translate what you see in customer sessions into product insight for engineering and sales

Educate the team on drafting conventions across industries

Own the bridge between what customers expect and what the product delivers

Find creative and simple solutions to user problems

What We're Looking For

The ability to walk into any machine shop or engineering office and speak the language

Enjoy being customer-facing and internally vocal in equal measure

Hands‑on experience as a design engineer across one of these industries: automotive, machine design, automation, robotics, or similar

A deep understanding of manufacturing drawings and DFM principles

Experience configuring CAD environments

Nice to have

Fluency in multiple CAD platforms and PDM systems

Experience writing macros in VBA, iLogic, or Solid Works API

Familiarity with PLM or PDM administration and configuration

Familiar with estimation and manufacturing process planning

Working experience with GD&T

What We Offer

Flexible hours and hybrid in-office

Competitive salary and equity package

Small team, high ownership

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