Intermediate Application Support Specialist

Join the Ministry of Public and Business Service Delivery and contribute as an Intermediate Application Support Specialist in Toronto. Utilize Salesforce and SaaS expertise to enhance user experiences in health services.

The Ministry of Public and Business Service Delivery is seeking an Intermediate Application Support Specialist to support Salesforce-based applications. This role requires managing ticket queues, ensuring SLAs are met, and providing exceptional customer service in a fast-paced environment. You will prioritize incidents based on urgency and maintain thorough documentation in the knowledge base.

Key Responsibilities:

• Support Salesforce applications and manage user tickets

• Prioritize incidents based on impact and urgency

• Maintain clear documentation and knowledge base entries

• Escalate issues to ensure timely resolution and quality closure

• Foster a customer-first attitude in end-user support

Requirements:

• Knowledge of Salesforce and SaaS platforms

• Experience in incident and ticket management

• Proven customer service and support experience

• Ability to manage high-pressure situations

• Familiarity with the Salesforce ecosystem

Deliver exemplary support while enhancing user productivity in this dynamic application support role.
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