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Intermediate Application Support Specialist
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-08
Listing for:
Cyber-Infomax Solutions Inc.
Full Time
position Listed on 2026-06-08
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, CRM System
Job Description & How to Apply Below
The Ministry of Public and Business Service Delivery is seeking an Intermediate Application Support Specialist to support Salesforce-based applications. This role requires managing ticket queues, ensuring SLAs are met, and providing exceptional customer service in a fast-paced environment. You will prioritize incidents based on urgency and maintain thorough documentation in the knowledge base.
Key Responsibilities:
• Support Salesforce applications and manage user tickets
• Prioritize incidents based on impact and urgency
• Maintain clear documentation and knowledge base entries
• Escalate issues to ensure timely resolution and quality closure
• Foster a customer-first attitude in end-user support
Requirements:
• Knowledge of Salesforce and SaaS platforms
• Experience in incident and ticket management
• Proven customer service and support experience
• Ability to manage high-pressure situations
• Familiarity with the Salesforce ecosystem
Deliver exemplary support while enhancing user productivity in this dynamic application support role.
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