Global Operations and Resilience Architect

We are seeking a Global Operations and Resilience Architect to help shape and scale resilient, high‑performing technology systems across our global environment.

In this role, you will work at the intersection of architecture, engineering, and operations—ensuring our platforms are reliable, scalable, and aligned to real business outcomes. You will guide modernization efforts, influence engineering practices, and help embed resilience into how we design, build, and operate technology.

• Lead resilience architecture across enterprise applications and platforms, ensuring systems are scalable, observable, and reliable.
• Partner with engineering, platform, and operations teams to integrate resilience and reliability into delivery and operational workflows.
• Guide modernization initiatives, embedding automation, resilience, and operational controls into future‑state architectures.
• Define and evolve architecture standards and patterns, promoting consistency while enabling flexibility across teams.
• Translate regulatory and risk requirements (e.g., OSFI E‑21) into practical and actionable architecture guidance.
• Leverage operational insights and metrics (e.g., incidents, performance trends) to improve system reliability and resilience outcomes.
• Establish measurable KPIs and dashboards to connect architecture decisions with business impact, including risk reduction and service performance.
• Enable enterprise alignment and reuse, driving scalable, consistent solutions across business segments.

• Experience in enterprise or solution architecture, with a focus on resilience, reliability, or platform engineering.
• Strong understanding of cloud platforms, distributed systems, and modern application architectures.
• Experience working in complex or regulated environments (e.g., financial services, healthcare, or similar industries).
• Ability to translate technical concepts into business value and influence senior stakeholders.
• Experience partnering with engineering and operations teams to improve system performance and reliability.
• Familiarity with observability, reliability engineering principles, and non‑functional requirements (e.g., performance, scalability, availability).

• Experience with resilience frameworks or regulatory standards (e.g., OSFI, operational risk frameworks).
• Background in large‑scale modernization or transformation initiatives.
• Exposure to Dev Ops, SRE, or platform engineering practices.
• Strong knowledge of architectural principles, design patterns, and SDLC best practices.
• Experience with microservices architectures and distributed systems.
• Familiarity with cloud ecosystems (AWS, Azure, GCP), Kubernetes, Terraform, and CI/CD pipelines.
• Strong analytical, problem‑solving, and stakeholder communication skills.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife es un empleador que ofrece igualdad de oportunidades.

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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