Intermediate Application Support Specialist

Become an integral part of the team at the Intermediate Application Support Specialist role in Toronto. Focus on Salesforce applications and enhance user support with a strong customer service orientation.

This 1-year contract role requires applicants to possess expertise in Salesforce and incident management. You will handle ticket queues, prioritize incidents wisely, and provide top-notch support in a high-pressure environment.

Your role will also involve collaboration with technical teams, ensuring an efficient resolution of application issues.

Key Responsibilities:

• Support Salesforce-based applications and maintain technical documentation

• Manage incident queues and uphold service level agreements

• Provide high-quality customer support in a SaaS setting

• Liaise with developers and QA teams regarding ongoing projects

• Conduct functional testing and manage defect tracking

Requirements:

• Experience supporting Salesforce applications

• Proven skills in incident management and customer support

• Familiarity with testing methodologies is a plus

• Strong communication abilities with technical and non-technical teams

• Ability to handle pressure and meet tight deadlines

Bring your application support skills in Salesforce to make a significant impact on user experience.
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