Help Desk Coordinator Medical Education

Position: Help Desk Coordinator for Medical Education
Join the University of Toronto as a Help Desk Coordinator, enhancing the medical education experience for learners. Deliver frontline support on systems like Elentra and POWER in a collaborative team environment.

In this pivotal role, you will manage technical inquiries for the Temerty Faculty of Medicine's postgraduate education systems. With a focus on customer service excellence, you will resolve issues and conduct training sessions for users. Your expertise will play a vital role in supporting over 10,000 learners and faculty.

Key Responsibilities:

• Address end-user service requests in a timely manner

• Explain computing procedures to users clearly

• Apply established protocols for issue resolution

• Follow up on outstanding technical problems

• Serve as a technical resource for hardware/software issues

Requirements:

• Bachelor’s Degree or relevant experience

• Minimum three years in customer service roles

• Experience supporting registration and evaluation systems

• Proven ability to train users effectively

• Detail-oriented with strong communication skills

Enhance your technical skills and problem-solving abilities while supporting the medical education community at the University of Toronto.
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