Senior Director of AI-Driven

Position: Senior Director of AI-Driven Support
Join Clio as a Senior Director of Customer Support, leading transformative AI-first initiatives within the legal SaaS sector. Drive growth by enhancing customer engagement and support efficiency.

In this critical leadership role at Clio, you will redefine support processes by integrating AI technologies. Engage with a global team of over 150, fostering an innovative culture that prioritizes high-value customer interactions. You will focus on strategic deployment of AI tools and creating a multi-channel support framework tailored to customer needs in the legal industry.

Key Responsibilities:

• Own the end-to-end support lifecycle across Clio's platforms

• Design and implement AI-driven support strategies

• Scale support as a key growth engine for the company

• Manage critical product incidents and customer feedback

• Collaborate closely with R&D to improve customer journeys

Requirements:

• 8+ years of experience in B2B customer support leadership

• Track record in deploying AI solutions effectively

• Familiarity with modern AI support platforms

• Strong operational metrics understanding

• Experience in regulated environments like legal tech

Lead the charge in AI-enhanced customer support at Clio and raise the bar for excellence in the legal tech industry.
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