Staff Engineer, IT Support

Job Description

WHAT IS THE OPPORTUNITY?Join a high-impact team leading RBC’s call centre and branch technology transformation. As the Backend (Java & Spring) Lead Developer, you will drive the design, development, and maintenance of GenAI-powered Advice Centre applications that harness cloud services and generative AI to empower call centre agents and simplify complex workflows. In this pivotal leadership role, you will guide our transition to in-house technology, scale solutions to meet evolving business needs, and champion engineering excellence, innovation, and best practices.

This is your opportunity to lead a talented team, cultivate a culture of continuous improvement, and collaborate across disciplines to deliver robust, high-performing digital solutions for RBC.
WHAT WILL YOU DO?

Design, develop, and maintain scalable frontend and backend components for AC/BT applications.

Collaborate with team members and the Development Lead to deliver high-quality, maintainable code.

Integrate APIs and cloud-based services to enhance application functionality.

Participate in code reviews, testing, and documentation to ensure best practices and code quality.

Troubleshoot and resolve technical issues in a timely manner.

Contribute to continuous improvement initiatives and adopt new technologies as appropriate.

Work in an agile environment, actively participating in sprint planning, stand-ups, and retrospectives.

WHAT DO YOU NEED TO SUCCEED?
Must have:

5–7 years of software development experience, including work with cloud services, microservices, GenAI, and data analysis.

Demonstrated expertise in designing and building complex frontend applications, with strong proficiency in React or other modern frameworks such as Angular.

Proven experience in server-side development using Node.js, Java, or Python.

A passion for delivering outstanding user interfaces and digital experiences.

Excellent collaboration skills in fast-paced, agile environments.

Hands-on experience with API integration and cloud-based services.

Strong troubleshooting skills and problem-solving abilities in complex technical environments.

Strong written and verbal communication skills, with the ability to work cross-functionally and influence stakeholders.

Dedication to continuous improvement and innovation.

Nice-to-have:

Experience with advanced observability tools.

Deep understanding of software architecture patterns, design principles, and best practices.

Familiarity with shift-left testing principles, including early integration of automated testing, code quality checks, and continuous feedback throughout the development lifecycle.

Experience with automated testing frameworks and CI/CD pipelines.

Strategic thinking and strong interpersonal skills for effective cross-functional collaboration.

WHAT'S IN IT FOR YOU?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

#LI-POST#TECHPJ
Job Skills
Information Technology (IT) Infrastructure, Programming Languages, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools
Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above
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