Senior Manager, Global Identity Enablement Operations

Is this role right for you?

• Champion a customer-focused culture and leverage broader Bank relationships, systems, and knowledge

• Lead remediation of AD identity vulnerabilities and control gaps, including triage, risk classification, tracking, and reporting

• Provide technical leadership to ensure AD and Entra identity security controls are effective across the Enterprise

• Address identity risks within the Bank’s risk appetite through governance, operational controls, and timely remediation

• Serve as an AD and Entra SME for audit and regulatory engagements, including walkthroughs, evidence gathering, response coordination, and remediation

• Partner with Identity Governance to align standards, guides, and procedures for consistent enterprise adoption

• Partner with the Sr. Manager, ILM to improve cross-team processes and align project-to-BAU transitions

• Provide guidance on identity lifecycle processes, privileged access, and urgent access scenarios for AD and Entra-integrated platforms

• Improve processes and tasks through automation to reduce manual effort, improve quality, and increase SLA attainment

• Enhance Entra  AD operations through documentation, runbooks, monitoring alignment, and control testing

• Develop and execute remediation plans for AD and Entra audit, regulatory, and risk findings

• Prioritize, track, and report on vulnerability remediation, operational issues, and escalations through established governance and metrics

• Provide after-hours support for urgent identity incidents, vulnerability escalations, and critical operational issues

• Coordinate with ILM Ops, engineering, and platform teams to resolve root causes and implement preventative controls

• Escalate high-priority issues affecting availability, security posture, customer impact, or regulatory risk with clear recommendations

• Identify recurring AD and Entra issues and lead continuous improvement with cross-functional partners

• Apply the Bank’s risk appetite and risk culture to day-to-day identity operations and prioritization

• Provide audit evidence and operational reporting as required for requests and engagements

• Champion a high-performance, inclusive work environment

• Complete additional tasks as assigned

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 5 years of people management and leadership experience

• Minimum 10 years of IAM operations experience, including hands-on expertise in Microsoft Active Directory and Microsoft Entra

• Ability to lead complex technical work, translate risk into operational outcomes, and make sound decisions under pressure

• Experience supporting technical audit and regulatory reviews, including evidence preparation, control narratives, and remediation tracking

• Experience with identity security controls, vulnerability management, and remediation in enterprise environments

• Strong technical knowledge of Windows Server, Windows OS, Microsoft Active Directory, and Microsoft Entra

• Experience using AI and agentic AI to drive automation and operational efficiency in IAM environments

• Experience with Service Now, including reporting, dashboards, and operational metrics

• Experience supporting IGA processes and driving adoption of standards

• Strong knowledge of identity lifecycle, privileged access, and operational control design

• Strong knowledge of information security policies, standards, and identity-related access requirements

• Strong stakeholder management and communication skills, including the ability to explain identity risk to non-technical audiences

• Ability to work across cross-functional teams in operations, engineering, governance, and risk and compliance

• Ability to build positive working relationships and collaborate effectively with internal and external colleagues

• Strong analytical skills to interpret identity telemetry, vulnerability findings, and operational data

• Strong organizational skills to manage multiple intake channels and balance delivery with remediation commitments

• Strong verbal and written communication skills in English;
Spanish is an asset

• Technical and security certifications such as Microsoft (Azure/Entra), MCSE/MCSA or equivalent, CISM, CISSP, or GIAC are assets

• Power Shell scripting and automation experience, including Microsoft Graph and REST APIs, is an asset