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IT Support HelpDesk/Support

Intermediate Technical Help Desk; access provisioning using ServiceNow and Microsoft Azure

Job in Toronto, Ontario, M5A, Canada
Listing for: S.i. Systems
Full Time, Contract position
Listed on 2026-06-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below
Position: Intermediate Technical Help Desk (6+ years) to support access provisioning using ServiceNow and Microsoft Azure 103680-1

Our financial services client is seeking a Intermediate Technical Help Desk (6+ years) to support access provisioning using Service Now and Microsoft Azure

Join a hybrid team supporting enterprise access management and request fulfillment projects within a leading financial organization. This role focuses on service request handling, system access management, and end-user troubleshooting through Service Now and Microsoft tools. It offers potential for contract extension or conversion to full-time within an established IT service group.

Contract, Toronto, Hybrid, Once per week (Tuesdays) and the second Friday of the month.

81 Bay Street

6 months

Must Haves

  • Service Now request management and incident tracking
  • Active Directory user provisioning and access control
  • Microsoft Azure and Microsoft Exchange support
  • Proficiency in Microsoft Excel for reporting and tracking
  • Post-secondary education in information technology or related field

    • Nice to Have

  • Power Shell scripting
  • Tableau reporting
  • Power BI analytics

    • Responsibilities

  • Support access request provisioning by granting, modifying, or revoking user access to systems and applications
  • Manage requests and incidents through Service Now following security and business policies
  • Interpret escalated issues from first-level support and apply documented resolutions
  • Research and update documentation for recurring problems or new issue types
  • Assist with troubleshooting across enterprise systems, applications, and access services
    • Position Requirements
    5+ Years work experience
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