In-Person Service Desk Specialist

Elevate your IT support career as a Service Desk Specialist in Toronto, ON. Provide essential IT solutions across Canada, working directly with users and systems.

As a Service Desk Specialist with CCS, you will deliver front-line and second-level support. This in-person role involves managing incident tickets, performing preventative maintenance, and supporting various systems and software. Collaborate with a national IT team to resolve inquiries and fulfill requests efficiently.

Key Responsibilities:

• Provide IT support remotely and in-person for Canadian offices

• Install, diagnose, and upgrade desktops, printers, and systems

• Document all actions in the ticket management tool

• Administer user accounts and manage security access

• Participate in service delivery reports and process improvement

Requirements:

• Minimum 2 years technical customer service experience

• Proficiency in Windows desktop support and Active Directory

• Knowledge of LAN configuration and basic WAN topology

• Experience with ticket tracking systems

• Bilingualism in French/English preferred

Enhance your skills in a supportive environment focused on diversity and continuous improvement.
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