Store Associate Ordinary Distillery District

Store Associate - 'The Ordinary' - Distillery District (Fixed Term Contract)
We are a collective of creatives and scientists working to reimagine the world of beauty. The company owns vertically integrated laboratories, manufacturing, retail stores, and brand infrastructure across multiple emerging brands.

We are seeking a flexible customer service‑oriented Store Associate for the Distillery District store. The role is a 24‑hour per week part‑time contract, working 4 days per week, starting mid‑June and ending on January 1st, 2027.

Pay Range
$18 to $19 per hour, depending on experience, skills, education, and budget.

Responsibilities

Greet all customers with enthusiasm and professionalism, reflecting company vision through excellent service.

Determine customer needs and suggest relevant products by listening and sharing product knowledge acquired during brand training.

Ensure standards for quality, customer service, and health and safety are met.

Adhere to the company experience and deliver unparalleled customer service, educating customers about the world of beauty and skin care.

Manage customer feedback and queries.

Assist in maintaining counter cleanliness and organization.

Maintain merchandising concepts and ensure store tidiness.

Handle product refunds and address customer issues positively.

Build meaningful relationships with department managers and clients, maintaining high‑standard communication.

Skills and Qualifications

Comfortable engaging customers and applying products while providing consultations.

Ability to multi‑task while delivering professional customer service.

Desire to spread brand awareness.

Effective time management and communication skills.

Benefits

Generous vacation and personal days, plus additional time off for volunteering, voting, peaceful protesting, and birthdays.

Six months of paid time off for new parents (inclusive of all genders).

Unlimited access to an Employee Assistance Program, including mental health care and mindfulness programs.

Access to Development Grants and a Linked In Learning membership.

First dibs on new products.

Generous discount on company products for you, your family, and friends.

Company Commitment

The company is a people‑first organization committed to diversity, equity, and inclusion, and to sustainability and social impact, with a strategy focused on climate change, waste management, responsible packaging, and sourcing.

Equal Opportunity

DECIEM is an equal‑opportunity employer that prohibits discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. If you need accommodation during the recruitment process, please let us know.

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